FAQ&
🛍️ Shopping & Orders
| Question | Answer |
| How do I place an order? | Simply browse our collection, add your favorite items to the cart, and proceed to checkout. You will receive an email confirmation once your order is placed. |
| Can I cancel or change my order? | Since we process orders quickly, please contact us at 03014503004 within 2 hours of placing your order to request any changes. |
| What if an item is out of stock? | We frequently restock popular items. You can contact us at andazerang1@gmail.com to inquire about specific product availability. |
🚚 Shipping & Delivery
| Question | Answer |
| What are the shipping charges? | Shipping costs are calculated at checkout based on your location and the weight of the parcel. |
| How long will delivery take? | Standard delivery within Pakistan usually takes 3–5 business days. Please note that delays may occur during sales or public holidays. |
| How can I track my order? | Once your order is shipped, we will send you a tracking number via email or SMS so you can follow your package's journey. |
💳 Payments & Security
| Question | Answer |
| What payment methods do you accept? | We accept various payment methods including Cash on Delivery (COD), Credit/Debit cards, and popular mobile wallets. |
| Is my information secure? | Yes. Our store is powered by Shopify, which uses industry-standard encryption to protect your personal and payment information. |
🔄 Returns & Exchanges
| Question | Answer |
| What is your return policy? | We offer returns or exchanges in accordance with our Refund Policy. Items must be unworn, unwashed, and have all original tags attached. |
| What if I receive a damaged item? | We apologize for the inconvenience! Please contact us immediately with photos of the damage, and we will arrange a replacement or refund. |
📍 Contact & Location
| Question | Answer |
| Where is Andaz-E-Rang located? | Our physical address is Maulana Shaukat Ali Road, 54000, Pakistan. |
| How can I contact customer support? | You can email us at andazerang1@gmail.com or call/WhatsApp us at 03014503004 (Monday–Saturday, 10 AM – 6 PM). |